Frequently Asked Questions

Everything you need to know about your French Avenue shopping experience.

Are your beauty products 100% authentic?

Absolutely. At French Avenue, we source our products directly from authorized distributors and the brands themselves to ensure every item you receive is 100% genuine and of the highest quality.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for opened skincare or makeup?

For hygiene and safety reasons, we can only accept returns on products that are unopened and in their original packaging within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.

Do you offer international shipping?

Yes, French Avenue ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

Are your products cruelty-free?

We curate a wide selection of brands, many of which are certified cruelty-free and vegan. You can use our 'Values' filter on the shop page to browse specifically for products that meet these ethical standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Afterpay and Klarna.