Returns & Exchanges

At French Avenue, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all seals are intact, and include a copy of your packing slip inside the box.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email and drop off your package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.